Return Exchange Policy

At Dreamall, we want our customers to be delighted with their purchases. If you encounter any issues with your order and wish to return or exchange an item, we have a straightforward Return Exchange Policy to ensure a smooth and hassle-free process. Please read the following guidelines carefully before proceeding with a return or exchange.

Exchange Policy:

Dreamall offers a hassle-free exchange policy for eligible products. If you receive a product that is defective, damaged, or different from what you ordered, you can request an exchange within a specified timeframe. To be eligible for a business, the item must be in its original condition and packaging, and you must provide proof of purchase, such as an order confirmation or receipt.

Claims: If you encounter any issues with your purchase and wish to claim a return or exchange, please follow these steps:

Return Shipping Charges:

If your return or exchange is approved due to an error on our part (e.g., defective or damaged product, incorrect item shipped), Dreamall will cover the return shipping charges. However, suppose the return is due to reasons beyond our control (e.g., change of mind, incorrect size, or color chosen by the customer). The return shipping charges will be the customer’s responsibility in that case.

Please note that return shipping charges may vary based on the shipping carrier and the location of the return address. We recommend confirming the shipping costs with the airline before sending the package.


For any inquiries, assistance, or to initiate a return or exchange, please get in touch with us via email at Our customer support team is available to address your concerns and guide you through the process to ensure a satisfactory resolution.
Thank you for shopping with Dreamall, and we hope to provide you with a positive shopping experience. Your satisfaction is our priority, and we are committed to resolving any issues that may arise with your purchase.