Shipping Methods and Delivery Times:
Order Processing Time:
In some cases, we may be unable to ship specific products to certain regions. If your order is affected by shipping restrictions, our customer support team will notify you promptly to find a suitable resolution.
Shipping Delays and Incidents:
While Dreamall endeavors to deliver orders within the estimated timeframe, shipping delays may occur due to unforeseen circumstances such as natural disasters, public holidays, customs inspections, or logistical challenges. If your order is subject to significant delays or incidents, we will communicate with you promptly and provide alternative solutions if necessary.
Shipping Insurance and Liability:
Dreamall may offer shipping insurance options for added security during transit. If you purchase shipping insurance, any damage, loss, or theft during shipping will be covered according to the insurance policy terms. Without shipping insurance, Dreamall will not be liable for any damages or losses incurred after the order has been dispatched.
Order Delivery and Acceptance:
Once your order is delivered, please scrutinize the package before accepting it. If you notice any visible damage or suspect the product may be faulty, kindly refuse the delivery and immediately inform our customer support team. If you accept the package and later discover any issues, please get in touch with us within the specified timeframe to initiate a return or exchange process.
Undelivered or Returned Packages:
If a package is returned to Dreamall due to incorrect or insufficient address information provided by the customer, refusal of delivery, or failed delivery attempts, our customer support team will attempt to contact you for further instructions. Additional shipping fees may apply for resending the package to the correct address.
Sometimes, your order may be fulfilled through multiple shipments, mainly if it includes items from different warehouses or suppliers. In such instances, you will receive separate tracking numbers for each shipment. Rest assured that Dreamall will cover all shipping costs associated with multiple shipments.
Changes to the Shipping Policy:
Dreamall reserves the right to update or modify this Policy without prior notice. Any changes to the Policy will be posted on our website, and the revised Policy will apply to all orders placed after the update’s effective date.
Please get in touch with our customer support team for any questions, concerns, or inquiries regarding Dreamall’s Shipping Policy. We are dedicated to ensuring your shopping experience is enjoyable and hassle-free. Thank you for choosing Dreamall for your online shopping needs.